RETURN POLICY
If you have received a damaged or defective item, we will gladly replace the item at no additional cost.
Please contact us within 48 hours after receiving your own. Our online store does not accept returns or exchanges, once an item has been received, it cannot be returned.
We can only offer replacements at no additional cost if the following criteria are met: items are defective-damaged/broken or soiled upon arrival. Parcels lost in transit. We do not accept returns or refunds if the customer changes their mind after receiving his order. No refunds can be made if the customer purchased the products when they were sold. Note: the store name will not be liable for lost or misdirected parcels.
Please make sure that all the information you have provided is correct before submitting your order to prevent any loss of mail or other incidents from occurring. the international customer must provide a telephone number.
If you have any other concerns, please contact our customer service by email at hello@ameliamatcha.com or by sending a ticket on our website https://www.ameliamatcha.com responsible for packages returned to the sender.
Customers are asked to carefully enter the correct addresses, otherwise the package will not be delivered.
Once the item is received at the warehouse, we can repack, re-label and ship it, but you must understand that this requires an additional cost. The processing and delivery costs are usually two times lower than the order... so pay attention to the information you provide.
If you think you have entered a bad address, you must contact us immediately in order to correct the error. Cancellation policy can I cancel my order? yes. Cancellations must be made within 24 hours after ordering.
Send us an email within 24 hours and let us know why you want to cancel your order. We do not accept cancellation of orders outside the 24-hour window and/or due to the standard shipping reason.
Please note that our standard shipping is published in the description of each product. All customers must be informed before concluding an order. All refunds will be made within 24 to 48 hours before the Fund is reflected in the customer's bank account.
Please do not return your purchase to the manufacturer.
Send us an email stating your concern and attach a photo of the item (s) showing the size and its original packaging within 48 hours of receiving the order to obtain a replacement or refund. Note: our team will inspect/check the photo (s) before proceeding with a replacement.
https://www.ameliamatcha.com the right to refuse any replacement and refund if it does not meet the above criteria. Late or missing refunds (if applicable) If you have not yet received a refund, check your bank account again and contact your credit card company, it may take some time before your refund is officially published.
If you have done all this and still have not received your refund, please contact us by sending us an email on our website https://www.ameliamatcha.com
Please contact us within 48 hours after receiving your own. Our online store does not accept returns or exchanges, once an item has been received, it cannot be returned.
We can only offer replacements at no additional cost if the following criteria are met: items are defective-damaged/broken or soiled upon arrival. Parcels lost in transit. We do not accept returns or refunds if the customer changes their mind after receiving his order. No refunds can be made if the customer purchased the products when they were sold. Note: the store name will not be liable for lost or misdirected parcels.
Please make sure that all the information you have provided is correct before submitting your order to prevent any loss of mail or other incidents from occurring. the international customer must provide a telephone number.
If you have any other concerns, please contact our customer service by email at hello@ameliamatcha.com or by sending a ticket on our website https://www.ameliamatcha.com responsible for packages returned to the sender.
Customers are asked to carefully enter the correct addresses, otherwise the package will not be delivered.
Once the item is received at the warehouse, we can repack, re-label and ship it, but you must understand that this requires an additional cost. The processing and delivery costs are usually two times lower than the order... so pay attention to the information you provide.
If you think you have entered a bad address, you must contact us immediately in order to correct the error. Cancellation policy can I cancel my order? yes. Cancellations must be made within 24 hours after ordering.
Send us an email within 24 hours and let us know why you want to cancel your order. We do not accept cancellation of orders outside the 24-hour window and/or due to the standard shipping reason.
Please note that our standard shipping is published in the description of each product. All customers must be informed before concluding an order. All refunds will be made within 24 to 48 hours before the Fund is reflected in the customer's bank account.
Please do not return your purchase to the manufacturer.
Send us an email stating your concern and attach a photo of the item (s) showing the size and its original packaging within 48 hours of receiving the order to obtain a replacement or refund. Note: our team will inspect/check the photo (s) before proceeding with a replacement.
https://www.ameliamatcha.com the right to refuse any replacement and refund if it does not meet the above criteria. Late or missing refunds (if applicable) If you have not yet received a refund, check your bank account again and contact your credit card company, it may take some time before your refund is officially published.
If you have done all this and still have not received your refund, please contact us by sending us an email on our website https://www.ameliamatcha.com